TIPA Handbook

ITSM Process Assessment Supporting ITIL

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The TIPA Handbook published by Van Haren Publishing provides an excellent resource on the TIPA methodology for those interested in getting practical advice on how to apply TIPA in the field. This book is recommended reading for any TIPA professional.

The book is available on Van Haren’s website and itSMF bookshop.
The examples provided in the current version of the TIPA Handbook are based on ITIL v2.