TIPA® is an internationally-recognized framework for IT process assessment within organizations. The TIPA framework offers a turnkey solution to determine the maturity levels for IT processes that are aligned with IT best practices, and enables process improvements. TIPA for ITIL® successfully combines the well-known process assessment standard ISO/IEC 15504 with IT Service Management best practices described in ITIL.Getting started with TIPA
If you are interested in finding out how mature the ITSM processes are at your organization and how you can continually improve those processes, start here to get the big picture of how TIPA can help. For individuals or organizations starting with IT process assessment or looking to offer commercial services around process assessment, continue reading to get an overview of the possibilities that TIPA provides including assessments, certification and official membership.
TIPA Assessments
For organizations that wish to explore a framework that enables IT process improvement, TIPA provides all the tools and techniques to determine process maturity and plan improvements.
Explore this section and find out more about how a TIPA assessment works in practice, the TIPA toolbox and what the results of a TIPA assessment look like.
Dimension Data wanted a tool that allow not only to understand the process capabilities of the different regional centers using ITIL as the reference model, but that would also provide helpful recommendations.