TIPA for ITIL®

TIPA is the result of over 10 years’ research by a team of international researchers, who also worked on the development and review of both the ISO/IEC 15504 (Process Assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

The TIPA initiative began in 2003, when a research project was defined in order to develop a framework for assessing IT Service Management (ITSM) processes. The issues that organizations were facing while improving their ITSM processes, such as the need for an objective and repeatable approach for assessing processes, and a well-structured improvement path to follow, paved the foundation of the initiative.

From 2003 onwards, the ISO/IEC 15504 has been revised as a generic process assessment standard. It was then possible to assess any kind of process, in any company regardless of the core business area. At the same time, IT Infrastructure Library (ITIL) developed quickly as a de facto standard for IT service management. The combined use of both of these standards became the research objective, and the idea of an IT Process Assessment framework was born.

The Research & Development engineers and specialists of the TIPA Team, who contributed to the development of the TIPA methodology and its publication, are Béatrix Barafort, Valérie Betry, Stéphane Cortina, Anne Hendrick, Marion Lepmets, Michel Picard, Marc St-Jean, Alain Renault, and Omar Valdés.