Operational Excellence: Transforming IT using TIPA Assessments to Drive Change

White Paper by Jeb McIntyre, Vice President, Eastern Region

Small-scale or large-scale, organizational change in IT organizations is difficult. Truly transformational change to achieve operational excellence is even more difficult. Few would argue that process capability and maturity are essential to this excellence and even to distinctive performance, but adopting new processes and maturing them to a level that produces tangible and measurable benefit takes real planning and management.

tipa white paperWhat IT organizations need is a structured, objective and repeatable method, based on recognized standards and best practices, for assessing IT Service Management process maturity. TIPA (Tudor’s ITSM Process Assessment), is that method. Based on ITIL and the ISO/IEC 15504 standard for process assessment, TIPA’s purpose is to determine to what extent those IT Service Management processes are in place, and to measure their maturity level by focusing on the degree to which the process’s purpose is achieved and by taking the business context into account.

This white paper will cover:

  • The Objective: Provide IT Services Needed by the Enterprise
  • The Requirement: Implement Processes to Support Delivery of E2E Services
  • Organizational Change: Assess Process Maturity to Enable Improved Maturity
  • How process maturity levels work
  • Going Forward …
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