White Papers

ITIL® Implemented: Now What?

Martin Andenmatten, TIPA Lead Assessor, Managing Director at Glenfis

These days you can read a lot of criticism about ITIL® and how well, or badly it is implemented. At the very least, ITIL® is just a framework which helps you and your organization drive the change towards a more customer-focused and service-oriented service provider. So ITIL® supports this with a huge number of guidelines, and should not be blamed for processes that are not well implemented. But, what is “well implemented” or “not well”? How can you find out? Get clear answers on what to improve?

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TIPA Classes of Assessment

Béatrix Barafort, Valérie Betry, Stéphane Cortina, Michel Picard, Alain Renault

TIPA is an internationally-recognized framework for IT process assessment. TIPA’s adoption over the world is growing fast and there are more and more TIPA assessors certified and more and more TIPA assessments performed.

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More Articles…

Using TIPA to Assess and Improve ITSM Processes
Operational Excellence: Excellence in a Service-Oriented World
Operational Excellence: Transforming IT using TIPA Assessments to Drive Change
Business-Driven IT Transformation: The Business Value of Process Assessment
IT Transformation and the Importance of Continuous Assessment
The Benefits of Process Assessments and How to Do it Right