ITIL® Implemented: Now What?
Martin Andenmatten, TIPA Lead Assessor, Managing Director at Glenfis
These days you can read a lot of criticism about ITIL® and how well, or badly it is implemented. At the very least, ITIL® is just a framework which helps you and your organization drive the change towards a more customer-focused and service-oriented service provider. So ITIL® supports this with a huge number of guidelines, and should not be blamed for processes that are not well implemented. But, what is “well implemented” or “not well”? How can you find out? Get clear answers on what to improve?
TIPA Classes of Assessment
Béatrix Barafort, Valérie Betry, Stéphane Cortina, Michel Picard, Alain Renault
TIPA is an internationally-recognized framework for IT process assessment. TIPA’s adoption over the world is growing fast and there are more and more TIPA assessors certified and more and more TIPA assessments performed.
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