Alain Renault, Senior R&D Engineer, Luxembourg Institute of Science and Technology (LIST) Luxembourg
We caught up with Alain Renault, Senior R&D Engineer at Luxembourg Institute of Science and Technology (LIST), to discuss how TIPA for ITIL is suitable for any organization starting an ITIL Implementation Project. In this short interview, Alain shares examples of TIPA benefits for an organization implementing ITIL and how TIPA can ensure great success in implementing ITIL in an organization.
Could you share some examples of TIPA benefits for an organization implementing ITIL?
Alain Renault: TIPA offers an interesting support to ITIL implementation projects. The purpose of TIPA itself is to support improvement initiatives by providing an objective picture of the processes in place in the organization. That objectivity is an asset on which the whole improvement project can lean. TIPA will help to identify the weaknesses, as well as the strengths of the current organization. Both of these will help to target or adjust the scope of a potential ITIL implementation project. This project will then benefit from the very detailed assessment report produced as main output of a TIPA assessment.
The strong implication and sponsorship of management from the beginning of a TIPA assessment project provide the opportunity to gain a good understanding of the current and forthcoming business context, and to support or even levy the improvements to be implemented next.
Last but not least, TIPA assessments are organized mainly through interviews with the process performers. This is a truly efficient way to collect valuable inputs on the real life of processes. It is also an extremely interesting means to start involving these process performers in the improvement initiative as, thanks to going through the questioning process of the interviews, they get to better understand the meaning of the activities they are involved in, the interconnection these have with others. In other words, the meaning of the processes. For all these reasons, TIPA can be considered as truly complementary to ITIL.
Could you explain how TIPA can ensure great success in implementing ITIL in an organization?
Alain Renault: The success of an ITIL implementation project lies on the ability to drive change. However, each case is specific and it is extremely important to take the particular context into account, as there is not a silver bullet.
Well-targeted scope. Defining the scope of the implementation/improvement plan is a major step. TIPA will help you identify strengths and weaknesses of the current situation and structure your analysis for setting recommendations that take the organi-zation’s context, opportunities and threats into account. That analysis will also help you define (and often reduce) the scope of the improvement project to ensure its success and avoid frustration.
Quick wins. You should give high priority to actions related to activities and processes that will have a direct visible impact. That will help you get people’s adoption. Being structured around interviews with process performers, TIPA really helps identify where it hurts. But it also helps identify good practices already in place. The latter should then be used to support the efficient deployment modifications that need to be applied to the processes.
Good stakeholders. The success of change management initiatives largely depends upon the profile and motivation of the individuals involved. Again, thanks to the structure of the TIPA assessment project and particularly thanks to the interviews, TIPA helps identify early adopter or individuals that are supportive of the approach, and it also initiates the improvement itself through the questioning process and the open discussions held with the process performers interviewed.
Keep the momentum going. A major challenge for improvement initiative is the availability of resources and motivation in the long term. A true sponsorship at the right level of management is probably part of the answer, but with business pressure and a moving context, it is important to periodically re-evaluate the situation. Reassessments have the benefit to reinforce people’s motivation and reassure process performers that the efforts made so far lead to real improvements. Built on the ISO/IEC 15504 standard, TIPA supports by nature the repeatability and comparability of assessment results.
About TIPA® for ITIL®
Assess and Improve Your IT Processes with the TIPA Framework. The TIPA framework offers a turnkey solution to determine the maturity levels for IT processes aligned with IT best practices. TIPA also enables process improvements. TIPA for ITIL® successfully combines the well-known process-assessment standard, ISO/IEC 15504, with IT Service Management best practices described in ITIL.