Why assess ITSM processes?

Using TIPA for ITIL to assess processes and improve service quality

Your company, like many others worldwide, adopted ITIL® (IT Infrastructure Library) as the reference framework for IT Service Management practices. Major investments in time and resources have been made to become “ITIL compliant”.

Now your management would like to know where your processes stand after the ITIL implementation. On the one hand they want to make sure that your organization has succeeded in implementing ITIL, and on the other they want to understand what efforts still need to be carried out to become more efficient. Also, they would like to know how the performances of the processes stack up against process-maturity within other players in the industry. Assessing process maturity will help in answering these questions.

Processes are the basis of any enterprise and the most resilient component of your service offer. A good process assessment methodology should guarantee consistent and repeatable results, not only as warranty of quality, but also as an insurance to companies eager to improve over time or around the world without being tied to a single assessor. TIPA for ITIL offers exactly such a guarantee through a solution for ITIL process assessment and improvement, from assessing the length and costs of an assessment to the tools used to finalize the report and the final presentation to the management team.