TIPA Toolbox

tipa_toolboxThe TIPA Toolbox is a set of templates, spreadsheets and other documents, which can be used by the assessment team to perform a TIPA assessment.

The TIPA Toolbox provides 20 tools to perform a standard, structured, objective, and repeatable assessment of IT Service Management processes.


Tools for TIPA assessment

The TIPA toolbox gathers methodological and IT tools for supporting the main stages of a TIPA assessment. All TIPA Certified Assessors are free to use this toolbox for performing their TIPA assessments.

TIPA PROCESS ASSESSMENT MODEL The Process Assessment Model (PAM) is the standard description of all ITIL processes used in the TIPA framework. The Process Assessment Model contains the standard description of the processes against which the assessment is performed. It describes the purpose of the each process, its expected results, its typical activities and its standard inputs and outputs.
PROJECT MANAGEMENT TOOLS The TIPA project management tools are used at the beginning of a TIPA assessment to understand the context, the scope and the objectives of a given TIPA assessment, as well as to plan relevant interviews and document reviews. These tools also help the Lead Assessor organize and manage the assessment project.
RATING TOOLS The TIPA questionnaires and rating tools are used during the assessment activities performed within the assessed organizational unit (i.e., document reviews and interviews). These tools enable the assessment team to collect all the necessary information in order to provide an actual and objective “snapshot view” of the assessed processes.
TIPA ANALYSIS AND ASSESSMENT REPORTING TOOLS  The TIPA analysis and assessment result tools are used during the last activities of an assessment for formalizing and structuring the analysis, and the final assessment result and report.

For additional information related to the terms of use of the TIPA toolbox, please contact us. You can download a sample selection of the TIPA Tools to get a preview of the TIPA Toolbox. If you are a certified TIPA assessor or Lead Assessor you can download the TIPA Toolbox from My TIPA

Download the Toolbox