Benefits of TIPA

TIPA creates a structured framework for implementing or improving ITIL® practices. It provides a repeatable and objective framework that allows monitoring the evolution of the IT Service Management program and the expected improvements within an organization, even if done by different assessors.

TIPA provides the following benefits:

For organizations where assessments are performed

• Offers a vendor-neutral, structured and repeatable evaluation method
• Enables process improvement through goal-setting and objective measurement leading to improvement of ROI on ITSM projects
• Allows standardization to compare process-maturity with other organizations in the industry

For consultants and organizations performing assessments

• Offers a turnkey solution that uses an open assessment framework and supporting tools
• Offers a standard for process-benchmarking without adopting a competitor framework