Assess and improve your IT processes with the TIPA® framework
TIPA® is an internationally-recognized framework for IT process assessment within organizations. The TIPA framework offers a turnkey solution to determine the maturity levels for IT processes that are aligned with IT best practices, and enables process improvements. TIPA for ITIL® successfully combines the well-known process assessment standard ISO/IEC 15504 with IT Service Management best practices described in ITIL.
IT process assessment is a vital step with any IT process implementation - not only do you need to know where your organization stands currently on a process maturity level, but also where you want to be. TIPA (Tudor IT Process Assessment) uses the principles of the ISO/IEC 15504 standard, an internationally accepted standard for process assessment, in the creation of a framework specifically designed to assess processes within the IT domain.
TIPA for ITIL
ITIL is a de facto standard for IT Service Management and is adopted by organizations worldwide. TIPA for ITIL is the product of over seven years of research by a team of international researchers at CRP Henri Tudor who also worked on the ISO/IEC 15504 process assessment standard and ISO/IEC 20000 (ITSM Quality Standard), TIPA for ITIL successfully combines the process assessment standard with the ITSM best practices described in ITIL.
With a view to achieving continuous improvement of ITSM processes, TIPA for ITIL offers a vendor-neutral and structured framework for process assessment. The main benefit of TIPA for ITIL is that it provides an organization with an objective and structured view of the current maturity level of its ITSM practices. This helps the organization to: