Assess and Improve Your IT Processes with the TIPA Framework
The Tudor IT Process Assessment (TIPA®) is an internationally-recognized framework for IT process assessment. The TIPA framework offers a turnkey solution to determine the maturity levels for IT processes aligned with IT best practices. TIPA also enables process improvements. TIPA for ITIL® successfully combines the well-known process-assessment standard, ISO/IEC 15504, with IT Service Management best practices described in ITIL.
IT process assessment is a vital step with any IT process implementation. TIPA uses the principles of the ISO/IEC 15504 standard, an internationally accepted standard for process assessment, in the creation of a framework specifically designed to assess processes within the IT domain.
TIPA for ITIL®
ITIL is a de facto standard for IT Service Management and is adopted by organizations worldwide. TIPA for ITIL is the product of more than seven years’ extensive research by a team of international researchers at CRP Henri Tudor, who also worked on the ISO/IEC 15504 process assessment standard and the ISO/IEC 20000 (ITSM Quality Standard). TIPA for ITIL successfully combines the process assessment standard with the ITSM best practices described in ITIL.
With the goal of achieving continuous improvement of ITSM processes, TIPA for ITIL offers a vendor-neutral and structured framework for process assessment. The main benefit of TIPA for ITIL, is that it provides an organization with an objective and structured view of the current maturity level of its ITSM practices. This helps the organization to:
- Identify its strengths, weaknesses, and areas of improvement
- Set the objectives for an improvement initiative
- Monitor the progress and demonstrate the merits of improvement actions