About LIST

LISTA key player in research and innovation in Luxembourg, the Luxembourg Institute of Science and Technology (LIST) covers with its 630 employees the domains of materials, environment and IT. As an RTO (Research and Technology Organisation) and with its interdisciplinary impact-driven approach, LIST contributes to the development of Luxembourg’s economy and society.

LIST is working across the entire innovation chain:

  • Fundamental and applied scientific research, knowledge and competences development,
  • Experimental development, incubation and transfer of new technologies, competences, products, and services,
  • Scientific policy support to the Luxembourg government, businesses and society in general,
  • Doctoral and post-doctoral training, in partnership with universities.

For more information, visit the website: www.list.lu

The TIPA Team

Barafort

Beatrix Barafort
Head of Unit

Renault

Alain Renault
TIPA Project Leader
& Master Trainer

Cortina

Stéphane Cortina
R&D Engineer
– ITIL Expert

PICARD

Michel Picard
R&D Engineer
– ITIL Expert


TIPA for ITIL

TIPA is the result of over 10 years’ research by a team of international researchers, who also worked on the development and review of both the ISO/IEC 15504 (Process Assessment) and the ISO/IEC 20000 (ITSM Quality Standard).

The TIPA initiative began in 2003, when a research project was defined in order to develop a framework for assessing IT Service Management (ITSM) processes. The issues that organizations were facing while improving their ITSM processes, such as the need for an objective and repeatable approach for assessing processes, and a well-structured improvement path to follow, paved the foundation of the initiative.

From 2003 onwards, the ISO/IEC 15504 has been revised as a generic process assessment standard. It was then possible to assess any kind of process, in any company regardless of the core business area. At the same time, IT Infrastructure Library (ITIL) developed quickly as a de facto standard for IT service management. The combined use of both of these standards became the research objective, and the idea of an IT Process Assessment framework was born.

The Research & Development engineers and specialists of the TIPA Team, who contributed to the development of the TIPA methodology and its publication, are Béatrix Barafort, Valérie Betry, Stéphane Cortina, Anne Hendrick, Marion Lepmets, Michel Picard, Marc St-Jean, Alain Renault, and Omar Valdés.