CRP Henri Tudor, a public research center in Luxembourg, has been contributing to the improvement and strengthening of innovation in enterprises and public organizations. The research center gets its name from the brilliant engineer, Henri Owen Tudor, who invented Tudor batteries.
The research center offers a large scale of services and activities:
- Applied and experimental research
- Doctoral research
- Development of tools, methods, labels, certifications, and standards
- Technological assistance, consulting, and watch services
- Knowledge and competences transfer, as well as incubation of high-tech companies
Training and high-level qualifications complete CRP Henri Tudor’s offerings: More than 240 training courses, grouped in a unique catalogue every year, can be downloaded on www.sitec.lu.
The center’s activities are orientated towards the following scientific and technological domains:
- Information and communication technologies
- Materials technologies
- Business organization and management
- Environmental technologies
- Health care technologies
The targeted sectors include the sectors of services, finance, production, construction, health care and social security, mobility, human resources, as well as the public sector. Particular attention is given to small- and medium-size enterprises.
For further information please visit www.tudor.lu.
The TIPA Team
TIPA is the result of over seven years’ research by a team of international researchers, who also worked on the development and review of both the ISO/IEC 15504 (Process Assessment) and the ISO/IEC 20000 (ITSM Quality Standard).
The TIPA initiative began in 2003, when a research project was defined in order to develop a framework for assessing IT Service Management (ITSM) processes. The issues that organizations were facing while improving their ITSM processes, such as the need for an objective and repeatable approach for assessing processes, and a well-structured improvement path to follow, paved the foundation of the initiative.
From 2003 onwards, the ISO/IEC 15504 has been revised as a generic process assessment standard. It was then possible to assess any kind of process, in any company regardless of the core business area. At the same time, IT Infrastructure Library (ITIL) developed quickly as a de facto standard for IT service management. The combined use of both of these standards became the research objective, and the idea of a Tudor’s IT Process Assessment (TIPA) framework was born.
The Research & Development engineers and specialists of the Public Research Centre Henri Tudor, who contributed to the development of the TIPA methodology and its publication, are Béatrix Barafort, Valérie Betry, Stéphane Cortina, Anne Hendrick, Marion Lepmets, Michel Picard, Marc St-Jean, Alain Renault, and Omar Valdés.