About CRP Henri Tudor
CRP Henri Tudor in Luxembourg has been contributing to the improvement and strengthening of the innovation in enterprises and public organisations. The research centre gets its name from the brilliant engineer Henri Owen Tudor who invented Tudor batteries.
The research centre offers a large scale of services and activities:
Training and high-level qualifications complete CRP Henri Tudor’s list of offers: over 240 training courses regrouped in a unique catalogue, which can be downloaded on www.sitec.lu, are offered every year for the professionals.
The Centre’s activities are orientated towards the following scientific and technological domains:
The targeted sectors are the sectors of services, finance, production, construction, health care and social security, mobility, human resources as well as the public sector. Particular attention is given to Small and Medium size enterprises.
The TIPA team
TIPA is the result of over seven years of research by a team of international researchers who also worked on the development and review of both the ISO/IEC 15504 (Process Assessment) and the ISO/IEC 20000 (ITSM Quality Standard).
The TIPA initiative began in 2003 when a research project was defined in order to develop a framework for assessing IT Service Management (ITSM) processes. The issues that organizations were facing while improving their ITSM processes, such as the need for an objective and repeatable approach for assessing processes and a well-structured improvement path to follow, paved the foundation of the initiative.
From the year 2003, the ISO/IEC 15504 has been revised as a generic process assessment standard. It was then possible to assess any kind of process, in any company whatever their core business area. At the same time the IT Infrastructure Library (ITIL®) de facto standard was developing quickly in Europe. The combined use of both of these standards became our research objective, and the idea of a Tudor’s IT Process Assessment (TIPA) framework was born.
The research & development engineers and specialists of the Public Research Centre Henri Tudor, who contributed to the development of the TIPA methodology and its publication, are Béatrix Barafort, Valérie Betry, Stéphane Cortina, Anne Hendrick, Marion Lepmets, Michel Picard, Marc St-Jean, Alain Renault, and Omar Valdés.