Results

The collection and analysis of all the indicators gathered during an assessment determines to what extent a process is performed, managed, established, predictable or optimizing.

The process profile identifies to what extent (not/partially/largely/fully) the process purpose stated in the PAM is achieved. Thus, it highlights the maturity of each process attribute, to easily identify paths for improvement and gaps to fill, in order to reach a higher level of process maturity. A typical process profile is comparing the assessment result with the expected maturity level (the target). The example below gives the process profile for Incident Management.

Other outputs as a result of the assessment are:

• An assessment report, which includes a maturity profile by process (positioning the process achievements on a maturity scale)
• A detailed SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) that facilitates the task of setting priorities by identifying the weaknesses and the improvement opportunities.
• Recommendation section that forms the foundation of the improvement plan