TIPA Assessments

TIPA for ITIL provides a methodology to perform an IT Service Management process assessment compliant with the ISO/IEC 15504 standard assessment approach. Based on ITIL ®, the most commonly accepted best practices in the field of IT Service Management, TIPA provides ITIL users a solid assessment methodology which can be used:

• to determine the process maturity of your organization internally
• to prepare for process improvement
• to determine the capability of a partner

A TIPA assessment is relevant to organizations that:

• Are serious about comparing internal process maturity with other players in the same industry
• Wish to explore the tools and techniques of a framework that enables process improvement through goal-setting & improvement measurement