Assessments

TIPA for ITIL^® provides a methodology to perform an IT Service Management process assessment compliant with the ISO/IEC 15504 standard assessment approach. Based on ITIL^®, the most commonly accepted best practices in the field of IT Service Management, TIPA provides ITIL users a solid assessment methodology which can be used to:

• Determine the process maturity of your organization internally
• Prepare for process improvement
• Determine the capability of a partner

 

A TIPA Assessment Is Relevant to Organizations:

• Are serious about comparing internal process maturity with other players in the same industry
• Wish to explore the tools and techniques of a framework that enables process improvement through goal-setting and improvement measurement